Terms of service

Terms & Conditions

These Terms & Conditions explain the rules for using our website and purchasing from Pockey Gadgets. Please read them carefully before placing an order.

Effective Date: 25 July 2025

1. General Information

This website is operated by Pockey Gadgets, under Nestwell Goods Limited.

Business Address:
79 William Street
Sheffield
S10 2BY
South Yorkshire
United Kingdom

By accessing our website or purchasing from us, you agree to these Terms & Conditions and any other policies published on this website, including our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

Website: https://pockeygadgets.co.uk
Email: support@pockeygadgets.co.uk
Phone: +44 7436 232830

2. Products and Services

We sell electronic accessories and gadgets, including but not limited to:

Headphones
Earphones
Mobile accessories
Tech gadgets and related accessories

We try to ensure that product descriptions, images, prices, and availability are accurate. However, minor differences may occur, including colour differences caused by screen settings or lighting.

We may update, change, or remove products from the website at any time.

3. Pricing and Payments

All prices are shown in GBP (£) and include applicable taxes unless stated otherwise.

We accept secure online payments through the payment methods shown at checkout, which may include:

Visa
Mastercard
Apple Pay
Other supported payment methods

Payment details are processed securely by our payment provider. We do not store full card details on our servers.

We reserve the right to cancel or refuse an order if there is a pricing error, payment issue, suspected fraud, stock issue, or incorrect customer information.

4. Orders

After placing an order, you should receive an order confirmation by email. This confirms that we have received your order request.

We may contact you if we need to verify order details, payment details, delivery information, or product availability.

If we cannot fulfil your order, we will contact you and issue a refund where payment has already been taken.

5. Shipping and Delivery

Orders are normally processed within 1–2 working days, excluding weekends and public holidays.

Estimated delivery times may vary depending on the delivery address, courier service, product availability, and other operational factors.

We aim to deliver orders within the estimated delivery timeframe shown on our website or at checkout. However, delays may sometimes occur due to courier issues, high order volume, public holidays, weather disruption, or other circumstances outside our direct control.

If your order is delayed, please contact us at support@pockeygadgets.co.uk and we will help you check the delivery status.

Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

6. Returns, Cancellations and Refunds

For online purchases, you have the right to cancel your order within 14 days of receiving your item, without giving a reason.

After telling us that you want to cancel, you then have another 14 days to return the item to us. UK guidance states that online customers have this cancellation right even if the item is not faulty.

To request a return, contact us at:

Email: support@pockeygadgets.co.uk

For change-of-mind returns, the item should be unused, in its original packaging where possible, in resellable condition, and returned with all included accessories.

For hygiene and safety reasons, opened or used headphones, earphones, personal care items, or products with broken hygiene seals may not be eligible for change-of-mind returns unless they are faulty, damaged, incorrect, or not as described.

Refunds are issued to the original payment method after we receive the returned item or receive proof that the item has been sent back.

Refunds are normally processed within 14 days of receiving the returned item or proof of return.

Your bank or payment provider may take additional time to show the refund in your account.

For full details, please see our Returns & Refunds Policy.

7. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Photos or video showing the issue, where possible
Packaging photos if the parcel arrived damaged

An unboxing video may help us review the issue faster, but it is not mandatory for valid faulty, damaged, or incorrect item claims.

Where the item is confirmed to be faulty, damaged, incorrect, or not as described, we will offer an appropriate solution in line with UK consumer law. This may include repair, replacement, or refund.

8. Warranty and Consumer Rights

Some products may include a manufacturer warranty or store warranty. Warranty terms may vary by product.

Any warranty offered is in addition to your statutory rights and does not replace or limit your rights under UK consumer law.

Warranty does not usually cover:

Accidental damage
Misuse or improper handling
Normal wear and tear
Damage caused by unauthorised repair or modification
Damage caused after delivery by the customer

Faulty goods are handled in line with UK consumer law. Under the Consumer Rights Act 2015, refund rights for faulty goods must be handled without undue delay and within the required legal timeframe where applicable.

9. User Accounts

You may need an account to use certain website features.

You are responsible for keeping your login details secure. You must not share your account details with others or use the website for unlawful, fraudulent, or abusive activity.

We may suspend, restrict, or close an account if we believe these Terms have been violated.

10. Website Use

You agree not to misuse our website. This includes but is not limited to:

Attempting to hack, damage, or disrupt the website
Uploading harmful code or malware
Using false information when placing an order
Copying website content without permission
Using the website for fraudulent or unlawful purposes

11. Limitation of Liability

We aim to keep our website accurate, secure, and available, but we do not guarantee that the website will always be uninterrupted or error-free.

To the fullest extent permitted by UK law, Pockey Gadgets and Nestwell Goods Limited are not liable for indirect or consequential losses.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.