Privacy policy

Your privacy matters to us. This Privacy Policy explains how Pockey Gadgets, operated by Nestwell Goods Limited, collects, uses, stores, and protects your personal data under UK GDPR and applicable data protection laws.

Last Updated: 29 July 2025

1. Introduction

This Privacy Policy applies to all visitors and customers of https://pockeygadgets.co.uk/.

Pockey Gadgets is operated by Nestwell Goods Limited, a UK-based business.

We are committed to protecting your personal information. We only collect personal data where it is necessary for lawful business purposes, such as processing orders, delivering products, providing customer support, improving our website, and meeting legal obligations.

We aim to:

Clearly explain why we collect personal data
Collect only the data needed for lawful purposes
Obtain consent where required
Protect your data using appropriate security measures
Allow you to access, correct, or request deletion of your data where applicable

2. What Data We Collect and Why

We may collect the following types of personal data:

Purpose	Data Collected	Reason / Retention
Contact enquiries	Name, email address, phone number, message	To respond to your enquiry
Orders and payments	Name, billing address, delivery address, email, phone number, order details	To process and fulfil your order
Payments	Payment details processed securely by our payment provider	We do not store full card details
Account registration	Name, email address, password	While your account remains active
Newsletter subscription	Email address	Until you unsubscribe
Customer support	Name, email address, phone number, order details, support message	To resolve your issue
Delivery	Name, delivery address, phone number, email address	To deliver your order
Website improvement	Browsing data, cookies, device information, purchase behaviour	To improve our website and services, where permitted by law or consent

Some data may be retained for longer where required for legal, tax, accounting, fraud prevention, or dispute resolution purposes.

3. Consent and Records of Consent

Where required by law, such as for cookies, analytics, or marketing, we request your consent through our cookie consent banner.

We may record:

Consent categories accepted or declined
Date and time of consent
User/session identifier
Country or region based on IP address

You can withdraw or change your consent at any time through the cookie banner or by contacting us.

4. Cookies

We use cookies to help our website work properly, improve your browsing experience, understand website performance, and support marketing where consent is given.

Full details are available in our Cookie Policy. You can update your cookie preferences at any time through the consent banner.

5. Sharing Data with Third Parties

We only share your data where necessary and lawful. This may include trusted service providers such as:

Website hosting providers
Payment processors
Delivery and courier partners
Email and customer support providers
Analytics and marketing platforms, where consent is given
Legal or regulatory authorities where required by law

We do not sell your personal data.

6. Disclosure Practices

We may disclose personal data where legally required, such as in response to a court order, legal investigation, regulatory request, or to protect our legal rights.

If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that process. Where required, affected users will be notified.

7. Security

We use appropriate technical and organisational measures to protect your personal data. These may include secure website connections, access controls, firewalls, and restricted access to customer information.

Only authorised personnel and trusted service providers may access personal data where necessary.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Please review their privacy policies before submitting personal information.