Privacy policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.
Pockey Gadgets is operated by Nestwell Goods Limited.
1. Who We Are
Pockey Gadgets is an online store offering tech gadgets, mobile accessories, electronics, and related products.
Website: https://pockeygadgets.co.uk Email: support@pockeygadgets.co.uk Phone: +44 7436 232830
2. Information We Collect
When you use our website or place an order, we may collect the following information:
• Full name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Payment confirmation details
• Customer support messages
• Account information, if you create an account
• Device, browser, and website usage information
Cookie and analytics data, where applicable We do not store your full card details. Payments are processed securely through trusted third-party payment providers.
3. How We Use Your Information
We use your personal information to:
• Process and deliver your orders
• Send order confirmations and delivery updates
• Respond to customer support enquiries
• Handle returns, refunds, cancellations, and exchanges
• Improve our website, products, and services
• Prevent fraud and protect our website
• Comply with legal, tax, and accounting obligations
• Send marketing emails only where permitted or where you have subscribed
4. Lawful Basis for Processing
We process your personal information where it is necessary for:
- Fulfilling a contract with you, such as processing and delivering your order
- Complying with legal obligations
- Our legitimate business interests, such as customer support, fraud prevention, and service
- improvement
- Your consent, such as marketing emails or non-essential cookies where required
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember your preferences, analyse website traffic, and support marketing activities.
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.
6. Sharing Your Information
We only share your personal information where necessary and lawful. This may include sharing information with:
• Payment processors
• Delivery and courier partners
• Website hosting providers
• Email and customer support platforms
• Analytics and marketing providers, where permitted
• Legal, regulatory, or fraud prevention authorities where required
We do not sell your personal information.
7. Data Security
We use reasonable technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure.
8. Data Retention
We keep your personal information only for as long as necessary for the purpose it was collected.
This may include keeping information for order fulfilment, customer support, legal, tax, accounting, fraud prevention, and dispute resolution purposes.
9. Your Rights
Under UK data protection law, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information • Request deletion of your personal information
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Complain to the UK Information Commissioner’s Office
To exercise your rights, please contact us at support@pockeygadgets.co.uk.
10. Marketing Emails
If you subscribe to our marketing emails, we may send you updates about products, offers, and promotions.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We recommend reviewing their privacy policies before providing any personal information.
12. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page. Continued use of our website after changes are published means you accept the updated Privacy Policy.
14. Contact Us
For privacy questions, data requests, or concerns about how your personal information is handled, please contact:
Pockey Gadgets
Operated by Nestwell Goods Limited Email: support@pockeygadgets.co.uk Phone: +44 7436 232830
Website: https://pockeygadgets.co.uk
Address: 20 Wellgate, Rotherham, S60 2LR, United Kingdom