Name: Pockey Gadgets
Address: 20 Wellgate, Rotherham, S60 2LR, GB
Telephone: +44 7436 232830
Price range: £

We aim to provide clear, reliable delivery across the United Kingdom. This Shipping Policy explains our shipping area, costs, processing times, delivery estimates, tracking, and what to do if your order is delayed, missing or damaged.

Pockey Gadgets is operated by Nestwell Goods Limited.

1. Shipping Area

We currently ship orders within the United Kingdom only. If we are unable to deliver to your address, we will contact you as soon as possible after your order is placed.

2. Shipping Cost

We offer Free Standard UK Delivery on all orders within the United Kingdom.

3. Order Processing Time

Orders are normally processed within 1–2 working days. Orders placed on weekends or public holidays are processed on the next working day. Busy periods may occasionally affect processing times.

4. Standard UK Delivery Estimate

Our standard nationwide delivery promise is:

Free Standard UK Delivery, 5–7 working days
Estimated from the date the order is placed

This estimate covers typical processing and transit time for standard UK deliveries. Delivery times are estimates, not guarantees, and may be affected by courier disruption, weather, public holidays, high order volume, product availability, or other circumstances outside our direct control.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email with your order details. Once your order has been dispatched, we will send a dispatch confirmation email. Where tracking is available, tracking details will be included so you can follow the delivery progress. Tracking updates may take some time to appear after dispatch.

6. Delivery Partners

We use trusted UK courier and delivery partners. The courier used may vary depending on your delivery address, product type, parcel size and service availability.

7. Incorrect Delivery Information

Please make sure your delivery address, email address and phone number are correct before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer. If you notice an error in your delivery details, please contact us as soon as possible at [email protected]. We will try to help, but we cannot guarantee changes once an order has been processed or dispatched.

8. Delayed Orders

If your order has not arrived within the estimated 5–7 working day timeframe, please contact us at [email protected] so we can check the delivery status with the courier. We will do our best to keep you informed and help resolve the issue.

9. Missing or Lost Orders

If your tracking shows that your order has been delivered but you have not received it, please contact us as soon as possible. We may ask you to check your delivery address, safe places around your property, reception/concierge/building management, or neighbours or household members. If the parcel cannot be located, we will investigate with the courier and provide a suitable solution where appropriate.

10. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible. Please include your order number, photos of the damaged packaging, photos of the damaged item if applicable, and a short description of the issue. This helps us review the issue quickly and arrange the correct next step.

Contact Us

If you have any questions about this policy, please contact us:

Email: [email protected]
Phone: +44 7436 232830
Shop & contact address: 20 Wellgate, Rotherham, S60 2LR, United Kingdom

Shipping policy