Shipping Policy

We aim to provide clear, reliable, and secure delivery across the United Kingdom.

This Shipping Policy explains our processing times, delivery estimates, tracking information, and what to do if your order is delayed or missing.

1. Shipping Area

We currently ship orders within the United Kingdom.

If we are unable to deliver to your address, we will contact you as soon as possible after your order is placed.

2. Shipping Cost

We offer free standard UK shipping on all orders unless stated otherwise at checkout.

Any available delivery options and charges will be shown clearly before you complete your order.

3. Order Processing Time

We operate 24/7, and orders are normally processed within 1–2 working days. If you are located within Sheffield, your order may be processed and dispatched the same day, subject to order time and product availability.

Since our service operates 24/7, orders placed on weekends or public holidays are also processed without delay, though busy periods may occasionally affect processing times.

4. Estimated Delivery Time

If you are located within Sheffield, your order will typically be delivered on the same day. For customers in surrounding areas, delivery usually takes 2–3 working days.

Delivery times are estimates and may vary depending on your location, courier service, product availability, weather conditions, public holidays, or other circumstances outside our direct control.

We aim to deliver orders within the timeframe shown on our website or at checkout. If no specific delivery date is agreed, goods will be delivered within the timeframe required by UK consumer rules.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email with your order details.

Once your order has been dispatched, we will send a dispatch confirmation email. Where tracking is available, tracking details will be included so you can follow the delivery progress.

Please note that tracking updates may take some time to appear after dispatch.

6. Delivery Partners

We use trusted UK courier and delivery partners to deliver orders safely and efficiently.

The courier used may vary depending on your delivery address, product type, parcel size, and service availability.

7. Incorrect Delivery Information

Please make sure your delivery address, email address, and phone number are correct before placing your order.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery details, please contact us as soon as possible at:

Email: support@pockeygadgets.co.uk

We will try to help, but we cannot guarantee changes once an order has been processed or dispatched.

8. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can check the delivery status with the courier.

Email: support@pockeygadgets.co.uk

Delivery delays may happen due to courier disruption, weather, high order volume, public holidays, or other unexpected circumstances.

We will do our best to keep you informed and help resolve the issue.

9. Missing or Lost Orders

If your tracking shows that your order has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to check:

• Your delivery address
• Safe places around your property
• Reception, concierge, or building management
• Neighbours or household members

If the parcel cannot be located, we will investigate with the courier and provide a suitable solution where appropriate.

10. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please include:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged item, if applicable
• A short description of the issue

This helps us review the issue quickly and arrange the correct next step.

11. Contact Us

For shipping questions, delayed orders, or delivery support, please contact us:

Pockey Gadgets
Operated by Nestwell Goods Limited

20 Wellgate
Rotherham, S60 2LR
United Kingdom

Email: support@pockeygadgets.co.uk
Phone: +44 7436 232830
Website: https://pockeygadgets.co.uk