Name: Pockey Gadgets
Address: 20 Wellgate, Rotherham, S60 2LR, GB
Telephone: +44 7436 232830
Price range: £

At Pockey Gadgets, we want every customer to shop with confidence. This Refund & Returns Policy explains your cancellation and return rights for online orders. Pockey Gadgets is operated by Nestwell Goods Limited.

Nothing in this policy affects your statutory rights under UK consumer law.

1. 14-Day Cancellation / Return Right

If you change your mind about an online order, you may notify us of your decision to cancel within 14 days after the day you receive the goods. You do not need to give a reason.

You may inspect and handle the goods as you reasonably would in a shop. If handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, we may make a lawful deduction from any refund to reflect diminished value.

2. How to Notify Us

Please contact us before returning an item so we can provide the correct return instructions. This does not affect your statutory rights.

Email: [email protected] — Phone: +44 7436 232830

Please include: your full name, order number, product name, and whether the return is a change of mind or relates to a fault, damage, incorrect item or other issue. Photos or videos are helpful if the item is faulty, damaged or incorrect.

3. Returning the Goods

After you notify us, you generally have a further 14 days to return the goods to us by post or courier (return by mail).

Please pack the goods securely. Where possible, include accessories and documentation supplied with the order, and use packaging that protects the item in transit. We recommend a tracked postal or courier service.

4. Condition of Returned Goods

Please return goods in a condition that allows us to resell them as new where you are exercising a change-of-mind cancellation, subject to reasonable inspection and handling as described above.

Original packaging helps us process returns efficiently, but statutory cancellation rights do not depend on our “approval”, and packaging alone does not remove those rights.

5. Faulty, Damaged, Incorrect or Not-as-Described Goods

Please check your order as soon as it arrives. If an item is faulty, damaged, incorrect or not as described, please contact us. Where the issue is our responsibility, we will arrange an appropriate remedy and, where applicable, cover reasonable return costs.

We may ask for photos, videos or further information to help verify the issue. Remedies may include repair, replacement, refund or another suitable solution depending on the circumstances and your statutory rights.

6. Hygiene / Non-Returnable Exceptions

Some sealed goods are not suitable for return for health or hygiene reasons once the seal has been broken after delivery (for example certain sealed in-ear audio products). This hygiene exception applies only where it is lawful and the goods were sealed for hygiene reasons.

It does not remove your rights if goods are faulty, damaged, incorrect or not as described.

7. Return Shipping Costs

For change-of-mind cancellations, customers are responsible for the cost of returning the item by post/courier. We recommend using a tracked service. We are not responsible for returned parcels that are lost or damaged in transit where you chose the carrier and packaging.

If goods are faulty, damaged, incorrect, not as described, or the return is otherwise our responsibility, you should not be left to bear return costs that are properly ours — contact us and we will confirm the arrangements.

8. Refund Timing and Method

Once returned goods are received, refunds will be processed to the original payment method within the applicable statutory timeframe. Normally this is within 14 days of receiving the returned goods (or, if earlier, within 14 days of evidence that you have sent them back, where that applies under UK consumer rules).

Please allow additional time for your bank, card provider or payment provider to complete the refund after we process it. Because Standard UK Delivery is free, there is normally no outbound shipping charge to refund for change-of-mind returns.

9. Exchanges

If you would like an exchange, please contact us first. Exchanges depend on stock availability and the condition of the returned item. If a replacement is not available, we may offer a refund or an alternative product.

10. Order Cancellations Before Dispatch

If you wish to cancel before dispatch, please contact us as soon as possible. If the order has not yet been processed or dispatched, we will try to cancel it and issue a refund. If it has already been dispatched, please wait until delivery and follow the return process above.

11. Contact Details

For returns, refunds and order help:

Email: [email protected]
Phone: +44 7436 232830
Shop & contact address: 20 Wellgate, Rotherham, S60 2LR, United Kingdom

Contact Us

If you have any questions about this policy, please contact us:

Email: [email protected]
Phone: +44 7436 232830
Shop & contact address: 20 Wellgate, Rotherham, S60 2LR, United Kingdom

Refund policy