At Pockey Gadgets, we want every customer to shop with confidence. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

Pockey Gadgets is operated by Nestwell Goods Limited.

1. 14-Day Return Policy

Customers may request a return within 14 days from the date the order is delivered. To be eligible for a return, the item must be:

• Unused and in the same condition as received
• In its original packaging
• Complete with all accessories, manuals, labels, and parts • Free from damage, wear, or misuse
• Accompanied by proof of purchase or order confirmation

Items returned without approval may not be accepted.

2. How to Request a Return

To start a return, please contact us at:

Email: support@pockeygadgets.co.uk Phone: +44 7436 232830

Please include the following details:

• Your full name
• Order number
• Product name
• Reason for return
• Photos or videos if the item is faulty, damaged, or incorrect

Once your request has been reviewed, we will provide return instructions.

3. Faulty, Damaged, or Incorrect Items

Please check your order as soon as it arrives.

If your item is faulty, damaged, defective, or different from what you ordered, please contact us as soon as possible. We may ask for photos, videos, or further information to help verify the issue.

If the issue is approved, we may offer a replacement, exchange, repair, or refund depending on the situation. 

4. Non-Returnable Items

Some items may not be eligible for return unless they are faulty, damaged, or incorrect. These may include:

• Opened or used earbuds, headphones, or in-ear audio products for hygiene reasons • Items damaged due to misuse, accidental damage, or improper handling
• Products missing original packaging, accessories, labels, or parts
• Items showing signs of use, wear, damage, or tampering

• Gift cards, digital products, or downloadable items, if applicable This does not affect your statutory rights.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or the return is due to our error.

We recommend using a tracked delivery service when returning items. We are not responsible for returned parcels that are lost or damaged in transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow time for your bank, card provider, or payment provider to complete the refund.

Original delivery charges, if any, may not be refundable unless the item is faulty, damaged, incorrect, or the return is due to our error.

7. Exchanges

If you would like to exchange an item, please contact us first.

Exchanges are subject to product availability and the condition of the returned item. If the requested replacement is not available, we may offer a refund or an alternative product.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will try to cancel it and issue a refund. If the order has already been dispatched, you may need to wait until the item is delivered and then follow our return process. 

9. Contact Us

For return, refund, exchange, or cancellation support, please contact:

Pockey Gadgets
Operated by Nestwell Goods Limited Email: support@pockeygadgets.co.uk Phone: +44 7436 232830
Website: https://pockeygadgets.co.uk