Frequently asked questions
Practical answers based on our shipping, returns and store details — not marketing copy.
Do you offer free UK delivery?
Free Standard UK Delivery on all orders within the United Kingdom. See our Shipping Policy for full details.
How long does delivery take?
Free Standard UK Delivery, 5–7 working days from the date the order is placed, with tracking details provided where available.
Do you ship outside the United Kingdom?
We currently ship orders within the United Kingdom only. If we cannot deliver to your address, we will contact you after your order is placed.
What is your returns policy?
You may notify us of a change-of-mind cancellation within 14 days of receiving your order. Change-of-mind return postage is your responsibility (by post/courier). Faulty, damaged or incorrect items are handled separately — see our Refund Policy. Nothing in our policy affects your statutory rights.
How long do refunds take?
Once returned goods are received, refunds are processed to the original payment method within the applicable statutory timeframe — normally within 14 days of receiving the returned goods. Please allow extra time for your bank or card provider to complete the refund. This does not affect your statutory rights.
What payment methods do you accept?
Checkout is powered by Stripe. You can pay securely by card. Available wallets (such as Apple Pay or Google Pay) appear at checkout when supported by your device and our Stripe configuration.
Can I visit your shop?
Yes — we have one physical shop at 20 Wellgate, Rotherham S60 2LR. Opening hours: Mon–Sun: 9:00am–6:00pm.
How do I get help with an order?
Our team can help with product questions, order updates, returns and delivery — call, email, or visit the Rotherham shop. Email [email protected] or call +44 7436 232830.
Still need help? Contact us, or read the full Shipping Policy and Refund Policy.
Payments: Pay securely by card at checkout.