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Returns & Refunds

We want you to love your purchase. Here’s how we make returns simple and stress-free.

Return Eligibility

You may return your order within 7 days if:

  • The item is unused and in original packaging.
  • The item is in resellable condition.
  • You provide an unboxing video (recommended for claims).
  • You contact us at info@pockeygadgets.co.uk.
Note: Opened headphones cannot be returned due to hygiene reasons (unless faulty).

Refund Processing

Once your return is received and inspected, your refund will be issued to the original payment method. Processing times may vary depending on your bank or provider.

Refunds typically appear within 3–7 working days.

Warranty Information

All products include a 7-day warranty against manufacturing defects.

Warranty does not cover:

  • Accidental damage
  • Normal wear and tear
  • Misuse or improper handling

If your product appears defective, reach out for support.