Find quick answers about orders, shipping, returns and more.
We accept major debit and credit cards, PayPal and other secure payment methods shown at checkout. All payments are processed over encrypted connections for your safety.
You can request changes or cancellation as long as your order has not been packed or shipped. Please contact our support team as soon as possible with your order number.
You can return most unused items within 14–30 days of delivery (depending on the product). Items must be in original condition and packaging. Please check our full return policy page for details.
For hygiene reasons, opened in-ear or on-ear headphones may have limited return options. If the product is faulty, we will of course help you with a replacement or refund.
Once we receive and inspect your return, refunds are usually processed within 5–7 business days. Your bank or card provider may take extra time to show the amount on your statement.
Standard delivery usually takes 2–5 working days depending on your location. Express options may be available at checkout for faster delivery.
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be shown at checkout before you confirm your order.
You will receive a tracking link by email once your order has been dispatched. You can use this link to follow your parcel in real time.
Most products come with a standard manufacturer’s warranty covering defects in materials or workmanship. Warranty length depends on the brand and item type.
Please contact us within 48 hours with photos and your order number. We will arrange a replacement, repair or refund according to our warranty and returns policy.
You can reach us via our contact form, email or live chat during business hours. We aim to answer all requests within 24 hours on working days.
You can checkout as a guest, but creating an account lets you track orders, save addresses and view your purchase history more easily.